By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us before placing an order with us. Please note your confirmation of order and any correspondence with us will be shown in English only.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A contract between the customer and the seller for the sale of our products and/or services will only exist once an order has been either paid in full or partially paid and accepted and processed.
The seller is Whitestone luxury Interiors Ltd, a company registered in England under number 00000000. VAT registration number GB 000000000. All prices advertised include VAT.
All transactions and prices quoted on this web site are shown as default in £ sterling. Non default currencies are only indicative and should not be taken as accurate to an exact up-to-date exchange rate. Customers can make payments to us in Pound Sterling, Euro or Bitcoin.
Our priority is always to ensure the delivery is handled in a professional and safe manner to a high standard.
Trade Orders
Please note, with trade orders, we can only discuss orders with the approved trade account holder who must take full responsibility for communication with their end client. We are unable to discuss such orders directly with your customers. If a trade account customer would like us to communicate directly with their client, we may do so but the order will be processed as a non-trade order and will not be eligible for any trade discount.
Production, Delivery and Installation Timescales
Occasionally, availability of goods and delivery timescales are subject to change. If this happens, you will be informed of the changes. Every effort is made to ensure that this will not happen. Production, delivery and installation dates are quoted genuinely as an estimate and shall not be legally binding on the seller.
The time of production, delivery, installation or collection shall not be the essence of the contract. The seller will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by the customer through any delay due to unforeseen circumstances outside of the control of the seller.
Should the seller be unable to supply goods subsequent to receiving an order, the seller shall not be liable for any incidental or consequential loss either directly or indirectly, including loss of profits, business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly.
Accepting your Delivery
We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 7 working days of taking delivery and we will be happy to make a refund or exchange. Please note we cannot refund special orders or items made especially for customers. We can be contacted via our contact form or in writing to Whitestone Luxury Interiors Ltd, 37, Ermine Road, N156DD.
Please note larger items are sent with two-man vehicles. Our deliveries are scheduled in with you so you will know when the couriers will be arriving. Our drivers will take the furniture to your room of choice, unpack, and remove the packaging on your behalf.
Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us on 00 44 (0)207 183 5909, while the courier is still with you, for a replacement to be sent. Please ensure you clearly mark the courier’s paperwork with a description of the problem. Once items are accepted signed or not we will not be held responsible for any loss or damage whatsoever. Signing for items as “unchecked” is not acceptable.
We must be made aware of any access issues or obstacles that would cause an issue when we are delivering and installing your order. By not being made aware of any such issues this may lead to additional charges.
Please be certain your purchase(s) will fit through doorways, upstairs etc. before you buy to avoid disappointment. If you are uncertain, please contact us via our contact form or call (within the UK) on (0)207 183 5909and (outside the UK) on +44 (0)207 183 5909– so we can assist you. We reserve the right to apply a restocking charge of 30%, and the cost of the delivery will be charged for items returned in this situation.
Customers must ensure all floors are suitably covered and any obstructions are removed. The crews are not permitted to move any personal items unless pre-arranged and only after the delivery company is fully indemnified by you against any damage via a signed disclaimer at your home on the delivery day.
Proof of Delivery
The seller will ask the customer to sign the proof of delivery (POD) to confirm all goods were checked and received in good condition and that there was no damage to your order and / or your property as a result of the delivery service provided.
Payment
Goods must be paid in full once production is completed and or collected from our manufacturers. Any delays in payments will incur a late payment fees, storage fees and/or interest at the rate applicable to the country from where the order is related or being delivered to.
Payments can be made in Pound Sterling, Euro or Bitcoin.
Interior Design Fees
All interior design fees must be paid upfront prior to any commencement of work and/or delivery of work.
Design School
Unfortunately we cannot refund Design school fees once a place is confirmed and paid and if within one month of the commencement date of the course. However, we can use any fees paid as a deposit against the purchase of items from us as an alternative. If cancelling more than one month before the commencement of the course date a full refund will be available.
Dimensions and product modifications
Dimensions given may vary very occasionally and slightly from what is advertised due to items being made by hand and being customised. Should your size need to be exactly as ordered please make this known at the point of ordering.
We reserve the right to introduce technical modifications and variations for the purpose of quality.
Clearance and Ex Display items
Items sold as clearance or ex display will be marked as such. These items are sold as seen. Any flaws, marks or general wear and tear are noted at the point of order.
Whitestone Lux do not accept clearance or ex display items back for refund or exchange unless the item has a manufacturing fault.
Delivery within the UK
Many of our items are large and/or delicate and, therefore, require specialist care and handling. Our priority is to ensure your item(s) arrive in a timely, safe and professional manner. You will be contacted once your order is ready to be despatched and advised of an expected delivery date and time.
Items that are generally smaller and considered safe to send by a standard parcel company will be despatched in this way. It is not always possible to know exactly when these items will arrive.
You may exercise your right to cancel your order within 7 working days of taking delivery by contacting us via our contact form or in writing to Whitestone Lux, 37 Ermine Road, N156DD. Please note we cannot refund special orders or items made for customers especially.
International Deliveries
Larger international orders require specialist care and handling and are, therefore, despatched through our international agents. The service is to kerbside only and you will be contacted by your local Customs department when your item has landed prior to delivery to your home, so you will know exactly when to expect it.
Please make us aware if you are unable to handle your order at the door. Often boxes are large and too heavy to move. In these situations we strongly suggest allowing us to deliver to a local home removals company instead so you can then arrange onward delivery with the appropriate help.
Remember there will be an import tax payable locally in most countries and/or states which vary depending on the location of the delivery. Before you make your purchase, contact us (via our contact form is best due the different time zones) confirming your zip code or address and we will provide you with an estimated price for your delivery. Alternatively, you can make your purchase online and we will contact you to adjust the delivery costs before confirmation of your order and despatch.
All international orders are despatched in bespoke, made-to-measure phytosanitary ISPM 15 certified crates. There is an additional charge for this service which will be confirmed at the time of order.
Although we have an exceptional track record for safe deliveries it is not possible to insure mirrors or mirrored furniture. However, we pride ourselves on a 99% safe delivery to date of these fragile items.
Customer Collections / Own Couriers
Customers may collect from us in person or use their own courier collection company. We require notice to make the goods available for inspection.
We strongly suggest customer’s own couriers inspect the items being collected prior to collection. Please contact us to make the necessary arrangements.
Please note we cannot be held responsible for any loss or damage to items once they have left us when using a third party courier.
Should we need to store customers’ orders for own collection, we reserve the right to charge a storage fee for delays in collection. All collections must be pre-booked to ensure the items are ready on your arrival and the location for collection is agreed beforehand.
Storage Costs
We understand that sometimes delays happen. However, we are unable to store customers’ orders unless previously agreed and approved in writing at the point of ordering. Should Whitestone Lux be required to store a customer’s order without prior written approval then the cost for storage will be quoted at a rate of 2.5% of the total value of the goods or services (Inclusive of VAT) per calendar full or part month and added to the final invoice amount to be paid before items are despatched.
Our Guarantee / Returns and Refunds
If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 7 working days of taking delivery and we will be happy to make a refund or exchange. Please note we cannot refund special orders. We can be contacted via our contact form or in writing to Whitestone Lux. The cost of the return carriage will be the liability of the purchaser. All items must be returned in their original packaging and in their original condition.
In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier but only if the items damaged have not been signed at delivery in good condition which will invalidate a claim for replacement.
Your Right To Cancel
If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 14 working days of taking delivery and we will be happy to make a refund or exchange where items have not been especially made to order. Please note we cannot refund special orders or where items have been made to a customer’s own specification.
Delivery charges will always be at the cost of the customer. Return delivery charges are the responsibility of the customer and not the seller.
We can be contacted via our contact form or in writing to Whitestone Lux, 37 Ermine Road, N15 6DD.
Items Out of Stock
It is possible to order items out of stock once we can provide an estimated delivery date to you. You can do this by contacting us via our contact form with the product description, code and price. We will contact you and advise you of the expected date of stock availability.
Should an item be out of stock, you will be advised as soon as we receive your order and you will obviously have the right to cancel with a full, immediate refund or your item can be put on to back order and we will advise you of the expected date of despatch.
Postal/Shipping Discounts
A postal or shipping discount will always be given when multiple items are purchased and despatched together where possible. Each discount is unique to the weight and size of the items involved. Please contact us via our contact form advising us of the items you are interested in and we will confirm a total delivery cost.
Errors
In the event that a product is listed at an incorrect price due to technical error or error in pricing information, Whitestone Lux shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, Whitestone Lux shall issue a credit to your credit card account in the amount of the incorrect price.
Sizes and specifications given may vary very occasionally and slightly from what is advertised due to items being made by hand. Should your size and specification need to be exactly as ordered please make this known at the point of ordering.
Refusal of Transaction & Eligibility of Purchase
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Privacy Policy
We store the contract’s details content and will send you the details of your order as well as our general terms via email. You will find the terms here at all times. The details about your recent orders can be found in your customer login.
Personal information submitted to us via this website will be used for the purposes of processing customer orders, sending our brochure and or newsletters which you have specifically agreed to by email or post.
We do not pass on your data to third parties, sell your data or use for any other purpose.
Please note that the information you give to us to process your order is your responsibility.
Right to Revoke any Given Consent
You always have the right to revoke any given consents at all times. Customer information is stored only for the purpose of processing orders and for the distribution of subscribed-in email information and postal brochures.
Bank Charges
Please note Whitestone Lux does not accept any responsibility for customer’s bank charges. Any payments made must be to the full requested amount. Orders will not be processed and/or despatched until the correct amounts have been received.
VAT Exemption
UK VAT can be removed at source for those customers who can clearly display the qualifying criteria. However, please be aware, any non-payment of tax due is ‘Subject to Reverse Charge’.
Special Orders
Goods made especially to a customer’s bespoke specification cannot be cancelled under any circumstances once payment has been made.
Voucher codes and discounts
Only one voucher code or discount type can be used against any order at any time. Multiple codes used against orders will result in an order being refused and a refund made.
Disputes
The seller will always make every effort to offer the highest level of customer service. The contract between the seller and customer is governed by the law of England and any dispute between the seller and customer will be resolved exclusively in English Courts and in English language only.
At Whitestone Lux, we are committed to maintaining the trust and confidence of anyone who contacts us in any way. Here you’ll find information on how we treat data.
Visitors to our Website
When someone visits www.whitestonelux.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. Any personal data we store electronically is automatically encrypted to keep it safe.
Whenever you contact Whitestone Lux, through whichever method, we will collect your email address. If you have not already opted in to receiving our newsletter, we will ask whether you would like to subscribe to our newsletter. If the answer is no, we will destroy any record of your email address unless it is still required for the fulfilment of an order or if there is any other legal basis for its retention.
Visitors to our Showroom
Our showroom uses CCTV for crime prevention purposes and to protect our staff and customers. It covers the upstairs and downstairs display areas as well as the pavement and kerbside immediately outside the premises. Footage is kept securely on site and is only visible to authorised Whitestone Lux staff. It is kept for 5 weeks before being overwritten. We do not share CCTV images unless requested by appropriate law-enforcement agencies.
Newsletter Sign Up
As part of the registration process for our regular e-newsletter, we collect your full name and your email address. We use that information to tell you about our product ranges, new arrivals, ex-display furniture sales, company news and other luxury lifestyle information we believe you may be interested in. Every now and then, we may contact you to check that you are happy and satisfied. We never rent or sell our mailing lists to any other companies.
We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Notice. https://mailchimp.com/legal/privacy/
You can unsubscribe from our mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Studio@whitestonelux.com
Legitimate Interests
Whitestone Lux has a legitimate interest to process personal data relating to decision makers and budget holders in organisations with any business interest in furniture, lighting, accessories, interior design or property development. The data is gathered from publicly available sources and directly from the companies concerned. Data is collected solely for the purpose of compiling a database of business contacts to be used by Juliettes Interiors for business-to-business marketing.
You can unsubscribe from our mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Studio@whitestonelux.com
LiveChat
We use a third party provider, LiveChat, to conduct our online chat service. LiveChat keeps an archive of each chat, including any information that you submit. We ask at the end of a chat whether you would like to subscribe to our newsletter, for which we collect your email address. We will only add you to our mailing list if you consent. For more information on how LiveChat stores and uses your data, please see their Privacy Notice. https://www.livechatinc.com/privacy-policy/
Brochure Requests
As part of the request process for our brochure, we collect your full name, postal address and email address. We use the address information to send you a copy of our latest brochure. We will keep your address information and email address in order to contact you by email in future to ask whether you would like to receive a copy of any subsequent brochures. If the answer is no, or if you do not respond to the email, we will delete your postal address. We will also delete your name and email address, unless you have already subscribed to our newsletter.
Links to Other Websites
This privacy notice does not cover any links within this site linking to other websites. Those sites are not governed by this Privacy Policy. If you submit any personal information to any other site, your information is governed by their privacy policies. We encourage you to read carefully the privacy policy of any website you visit.
Blog
We have a public blog on our website. Any information you include in a comment on our blog may be read, collected and used by anyone. If your personal information appears on our blog and you want it to be removed, please contact Studio@whitestonelux.com. If we are unable to remove your information, we will tell you why.
Social Media Platforms
Our website includes links to various social media sites. These sites may collect information from you. Any information, communication or materials you submit to us via a social media platform is done at your own risk, without any expectation of privacy. We cannot control the actions of other users of these platforms, or the actions of the platforms themselves. Any interaction with a social media platform is governed by the privacy policy of the company operating that platform.
When you Place an Order
If you place an order with us, we may need to pass on your personal information to third parties such as couriers, delivery companies or specialist installers. We always seek confirmation from third parties within the EU that they are GDPR compliant and that your data is not kept by their organisation once any contract is completed. If we need to share your data outside the EU, we always seek assurances that any company we use has adequate safeguards in place to protect your data, and that it is not kept by the organisation once the contract is completed.
Your order information plus any personal data given during the order process will be shared with Zoho, our Customer Relationship Management system. For more information on how Zoho stores and uses your data, please see their Privacy Notice. https://www.zoho.eu/gdpr.html
Third Parties
In order to fulfil an order, for accountancy purposes, or to comply with other legal obligations, we may need to share your personal information with third parties such as couriers, delivery companies, specialist installers, accountants or the police.
We always seek confirmation from third parties within the EU that they are GDPR compliant and that your data is not kept by their organisation once any contract is completed. If we need to share your data outside the EU, we always seek assurances that any company we use has adequate safeguards in place to protect your data, and that it is not kept by the organisation once the contract is completed.
Your order information plus any personal data given during the order process will be shared with Zoho, our Customer Relationship Management system. For more information on how Zoho stores and uses your data, please see their Privacy Notice. https://www.zoho.eu/gdpr.html
Access to Your Personal Information
You are entitled to access the personal information that we hold. Email your request to Studio@whitestonelux.com
Changes to this Privacy Policy
We keep our privacy policy under regular review. This privacy notice was last updated on 21 June 2021.
Data Cleansing
We have a robust data cleanse policy in place and will review data on a six monthly basis. Within the six months, if anyone requests that their personal data be rectified, restricted or erased, it will be done without undue delay, unless we are required by law to do otherwise.
Our Cookie Policy
This website stores small pieces of information to ensure the site works the best way for your requirements.
This information is stored on your machine in small files called ‘Cookies’. Most sites will use these Cookies and used responsibly on sites you trust are completely safe. They store no personal information and are removed when no longer required. You can stop sites putting Cookies on your machine by using your Browser’s privacy settings.
A new European directive means that we need to tell you what Cookies we use and give the option not to proceed if you do not wish to use Cookies.
If you continue to use the site we will take this as explicit permission to use the Cookies outlined below.
What Are Cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. At Juliette’s Interiors we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
To order products on Whitestone Lux, you need to have cookies enabled – see the section on Managing Cookies. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.
We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.
Our Cookies
This site uses cookies. Some are essential to the functionality of the site – for example we use a cookie to store your shopping basket. Some are used to enhance your experience. We store no personal information without your prior and explicit permission.
To make full use of the online shopping and personalised features on Juliette’s Interiors, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from Whitestone Lux, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
Here’s a list of the main cookies we use, and what we use them for. You’ll find information about 3rd party cookies further down this page.
Cookie Name Lifespan Description
PHPSESSID At end of session This cookie is used to remember your shopping basket
sid_customer After two weeks This cookie is used to remember your shopping basket
Google Analytics
We also use Google Analytics to monitor the usage of our website and tailor sections to better suit our customer needs. The following three cookies are created to anonymously track this usage:
Cookie Name Lifespan
__utma 2 Years
__utmb 1 Year
__utmc 6 Months
Mint Analytics
We also use Mint to monitor the usage of our website and tailor sections to better suit our customer needs. The following cookies are created to anonymously track this usage:
Cookie Name Lifespan
MintAcceptsCookies At end of session
MintUnique 10 years
MintUniqueDay At the end of the current day
MintUniqueHour At the end of the current hour
MintUniqueMonth At the end of the current month
MintUniqueWeek At the end of the current week
‘share’ tools and 3rd Party Content
If you take the opportunity to ‘share’ Whitestone Lux content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Further information about cookies
If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).
Managing Cookies
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.
If you’re not sure of the type and version of web browser you use to access the Internet:
For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option
How to check cookies are enabled for PCs
Google Chrome
Click on ‘Tools’ at the top of your browser window and select Options
Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
Now select ‘Allow local data to be set’
Microsoft Internet Explorer 6.0, 7.0, 8.0
Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies
Mozilla Firefox
Click on ‘Tools’ at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select ‘allow sites to set cookies’
Safari
Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
Click ‘Save’
How to check cookies are enabled for Macs
Microsoft Internet Explorer 5.0 on OSX
Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
Scroll down until you see ‘Cookies’ under Receiving Files
Select the ‘Never Ask’ option
Safari on OSX
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’ then ‘Accept cookies’
Select the ‘Only from site you navigate to’
Mozilla and Netscape on OSX
Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
Scroll down until you see cookies under ‘Privacy & Security’
Select ‘Enable cookies for the originating web site only’
Opera
Click on ‘Menu’ at the top of your browser window and select ‘Settings’
Then select ‘Preferences’, select the ‘Advanced’ tab
Then select ‘Accept cookies’ option
All other browsers
Please consult your documentation or online help files.
What’s Next?
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.
If you continue to use the site we will take this as explicit permission to use the Cookies outlined above.
